Privacy Policy

1. Information We Collect

When you book with Newclean, we collect the following:

• Name: booking identification and communication
• Email address: confirmation, reminders, and support
• Phone number: urgent coordination and follow-up
• Home address and unit number: machine delivery, pickup coordination, or service visit
• Postal code: service-area validation, scheduling and routing, and community circle matching where applicable
• Preferred date and time window: scheduling
• Return photos: machine condition verification (iClean Compact only)
• Square or Stripe payment reference, status, and limited card details supplied by the provider: payment confirmation and applicable deposit management

Note: We do not collect or store your full credit card number, CVV, or banking credentials. Square handles Apartment Cleaning and Regular Rental payments. Stripe handles iClean Compact payments.

2. How We Use Your Information

We use your information solely to:

• Process, confirm, and manage your booking
• Coordinate machine pickup, delivery, collection, or on-site service
• Send you booking confirmation, reminders, extension, and return emails
• Process deposit releases, refunds, and referral rewards
• Respond to your questions and support requests
• Maintain records for accounting and legal compliance

We do not use your information for advertising, profiling, or any purpose unrelated to your booking.

3. Who We Share Your Data With

We share your data only with the following service providers, strictly as needed to operate our services:

• Square: Apartment Cleaning and Regular Rental payment processing
• Stripe: iClean Compact payment and card-on-file management
• Google Calendar: scheduling for internal team coordination
• Resend: transactional booking confirmation and service emails

We will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

4. Pickup Coordination & Information Sharing

To coordinate machine handoffs, Newclean shares limited contact details between users strictly as needed to arrange a pickup.

4.1 Standard Circle Handoff

When you pass the machine to the next person in your circle, that person receives your first name, address, and unit number so they can collect the machine. Likewise, you receive the previous person's details to pick the machine up. This is the normal P2P flow and is a condition of the iClean Compact community share service.

4.2 Nearby-User Pickup

If you do not pass the machine on within the handoff window, Newclean may share your first name, phone number, and address with a nearby user, who may be someone you do not know, so they can collect the machine from you. This sharing is limited to what is necessary to arrange the pickup and is not used for any other purpose. If you would prefer not to have your details shared this way, contact us at info@newclean.io and we will arrange collection by Newclean instead.

4.3 No Other Use

Contact details shared for pickup coordination must not be used by any user for marketing, solicitation, or any purpose other than arranging the machine handoff.

5. Data Retention

• Personal Information: We retain your personal information for up to 12 months from the date of your booking for service records and accounting purposes.
• Return Photos: Return photos are retained for up to 90 days after your rental is completed, then deleted.
• Deletion: After the applicable retention period, your data is permanently deleted from our systems.

6. Your Rights

Under British Columbia's Personal Information Protection Act (PIPA) and applicable Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent to data processing (this may affect your ability to use our services)

To exercise any of these rights, email us at sales@newclean.io. We will respond within 5 business days.

7. Security

We take reasonable technical and organizational measures to protect your personal information, including:

• HTTPS encryption for all data transmitted through our website
• Square and Stripe PCI-DSS compliant infrastructure for payment data
• Access controls limiting who within Newclean can access your booking information

No system is completely secure. If you have concerns about the security of your data, contact us at sales@newclean.io.

8. Cookies

Our website may use basic session cookies for functionality. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact

For privacy questions or data requests:

• Email: sales@newclean.io
• Phone: (778) 887-0969
• Address: Vancouver, BC, Canada